Privacy Policy

Who we are

Altavia Staffing ("Altavia," "we," "us," or "our") connects U.S. businesses with bilingual virtual assistants and provides related staffing and recruiting services. This policy explains what information we collect, how we use it, and the choices you have — including for text messages (SMS) and email.

Information we collect

We collect information you provide directly to us, including:

• Contact details (name, phone number, email address, company name) submitted through our website, a lead form (including Meta/Facebook and Instagram lead ads), a phone call, or in person.
• Information you share when you communicate with us by phone, text message, or email.
• Publicly available business information (such as a company name, phone number, or website) that our team may reference when reaching out to a business we believe could benefit from our services.

We do not collect sensitive personal information (such as financial account numbers, government ID numbers, or health information) through our SMS or lead-generation communications.

How we use your information

• To respond to your inquiry and provide information about our services.
• To schedule and confirm discovery calls and appointments.
• To send you account-related and appointment-related messages by phone, SMS, or email.
• To improve our outreach and services.

Text messaging (SMS)

Altavia Staffing — Discovery call scheduling and follow-up program.

By providing your phone number to us — for example, by submitting a lead form, or by agreeing on a phone call to receive a text message from us — you consent to receive SMS text messages from Altavia Staffing related to scheduling, confirming, and following up on discovery calls and related business communications.

• Message frequency varies depending on your interactions with us (typically a small number of messages around a scheduled call).
• Message and data rates may apply.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at contact@altaviastaffing.com.

Learn more about exactly how we collect consent to text you →

Sharing your information

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. We may share information with service providers (such as our phone, email, and scheduling platforms) solely to help us operate our business and communicate with you.

Your choices

You can opt out of text messages at any time by replying STOP. You can unsubscribe from marketing emails using the link in any email, or by contacting us directly. You can ask us to update or delete your information by emailing contact@altaviastaffing.com.

Data retention and security

We retain your information for as long as reasonably necessary for the purposes described in this policy, or as required by law. We use reasonable administrative and technical safeguards to protect your information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact us

Questions about this policy? Email us at contact@altaviastaffing.com.